Service Support Officer

About ABB Australia

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 105,000 talented employees in over 100 countries.

Your role

As Service Support Officer you are the direct point of contact working with our customers, vendors, field engineers leadership team & store person's to provide an outstanding level of service support & coordination. This role will be reporting to the Business Support Manager, the position will be located in Singleton, New South Wales.

Your responsibilities:

• Rostering and Scheduling of Service Mining team
• Liaising with Customers and Field Service Engineers
• Timesheet management & approval
• Preparing of Billing Instruction
• Quoting approval and amendments
• Management of Customer Mine Care Agreements
• Preparing of Purchase Orders
• Ad hoc administration and general office duties

Training & development

ABB's personnel is their most important resource. They offer their personnel the opportunity for development as part of an international and innovative organization, in which each member plays an important role in keeping them at the top of technological advancement. Combined with working with highly skilled colleagues and market-leading products, these diverse training opportunities provide the employees with an excellent basis for the continuous development of their professional skills. Their wide selection of training programs enables their personnel to systematically develop their competence in the long term.

Benefits

Some benefits offered by ABB Australia include:

• Insurance for business trips
• Pension savings - additional 2 - 3% from your salary
• Assistance Programme - work, relations, law and finance
• Cafeteria - sport, health, culture and leisure time
• Career growth - in the country and abroad
• Read more.

Career progression

At ABB, there are thousands of new opportunities created each year, and it is up to employees to take up their next challenge, as they know best where their passions lie. They are responsible for engineering their own careers; however, at the same time, we offer numerous processes and tools to support their career development. 

ABB enables personal growth and development with processes such as assessments, feedback, knowledge transfer, and opportunities for multi-directional career steps like project work, and moving between business units or functions, or even countries.  

Work life balance

At ABB the development and well-being of our personnel is a priority. We provide high-quality training, expert occupational health and safety services, as well as extensive opportunities for leisure and recreational activities.

Culture & vibe

“ABB is committed to fostering a culture where integrity is woven into the fabric of everything we do,” said Andrea Antonelli, ABB’s General Counsel. 

The values of ABB Australia are the cornerstone of our culture. They shape everything they do, guide their behaviour and interactions with colleagues, customers, partners and society as a whole, and help realize their purpose. By living with the four ABB values, we lead by example in how we do business and behave. (Read more) 

Hear what it's like to be a part of ABB Australia: 

About you

Here’s what we are looking for with this role:

• Experience with SAP, Salesforce preferred but not essential
• Ability to multi-task & prioritise
• Exceptional attention to detail
• Positive and friendly nature
• Intermediate skills in Microsoft packages
• Superb written and verbal communication skills

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with ABB Australia.