Technical Support Technician

About Abbott

Abbott creates breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help you, your family, and your community lead healthier lives, full of unlimited possibilities. 

Your role

The Technical Support Technician conducts portable instrument servicing, basic repairs, software updates, pre-sale checks of instrumentation and manages loan equipment. All work is carried out at the distribution centre, there is no fieldwork. This role will also support complaint handling technical enquiries and other quality-related activities.

Your main responsibilities include (but are not limited to):

• Perform basic annual service and ad-hoc repair activities on electromechanical diagnostic equipment using prescribed procedures
• Communicating with customers and arranging quotes and service contracts
• Enter service calls and issue service/repair invoices in a finance system
• Conduct pre-sale checks of instruments
• Coordinate shipping of customer instruments
• Coordinate instrument software updates
• Make sure equipment is in good working order, electrically safe, decontaminated between uses and data managed appropriately
• Assist with resolving assigned technical enquiries and complaints
• Purchase and maintain adequate parts and supplies
• Other quality-related tasks as required

Training & development

As an Abbott professional, you’ll work in a dynamic environment that:

• Fosters your growth through comprehensive learning
• Recognizes and rewards your contributions through competitive compensation to align your work with business success
• Values and encourages diversity 
• Provides you with meaningful work and gives you the opportunity to have an impact on the lives of people across the world

Benefits

Abbott's mission is to help people fulfil their potential through health, and that starts with you. Here are some of the benefits that you can take advantage of as an Abbott employee:

1. Company Share Ownership Plan
2. Generous Parental Leave package
3. Employee Assistance Program (EAP)

Career progression

Discovering the power of mentorship can help unlock your professional potential. Finding a leader you admire and tapping their experience and perspectives will help you define goals and shape your career. Mentorship combines trust, encouragement, and honesty to help people find their authentic voices and define their leadership styles.

Work life balance

To help its people take care of themselves and their families, Abbott offers employee and retiree medical coverage, health and wellness programs, workplace flexibility, childcare, and eldercare solutions along with other innovative benefits.

Culture & vibe

Abbott believes advancing diversity is critical because they know varied perspectives inspire new ways to address challenges. That helps them serve its purpose, translating into better life-changing technologies that help people live their healthiest lives.

To know more about what life's like at Abbott, watch this video:

About you

Here's what Abbott is looking for in this role:

• A keen interest in electronics and technical equipment
• TAFE qualification in a related field such as mechanical or electrical engineering would be an advantage
• Technical problem-solving skills
• Ability to learn and navigate multiple software applications
• High attention to detail
• Someone comfortable with repetitive work
• Must be a strong communicator with good interpersonal skills
• Ability to build strong relationships with customers and provide excellent service
• A high level of productivity, planning and prioritisation skills

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Abbott Australia.

Source

The following sources were used in researching this page:

• aus.abbott/careers/benefits.html
• abbott.com/careers/working-with-us/reaching-your-potential/how-mentorship-benefits-your-career-and-personal-growth.html
• abbott.com/careers/diversity-and-inclusion.html