Amazon Australia & New Zealand
2022 Cloud Support Associate (Jan 2022)
Sydney, Melbourne
Opportunity expired
Opportunity details
- Graduate Job or Program
- 1-50 vacancies
- Apply by 31 Oct 2021
- Start date 16 Jan 2022
About Us
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization
Why Premium Support:
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications
What can you expect from a career with Premium Support?
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
This salary expectation for this role will be from $78K - $100K.
Basic Qualifications:
- Currently enrolled in a tertiary degree in Computer Science, Computer Engineering, Information Technology.
- Experience or coursework in networking protocols such as HTTP, DNS and TCP/IP
- Experience or coursework in operating systems such as Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.)
- Strong analytical and troubleshooting mindset
Preferred Qualifications:
- Expertise in ONE of the following areas:
- System Administration Or System Engineering
- Networking and Security
- Database Administration
- Big Data tools & technologies
- Deployment (DevOps tools and technologies)
- Programming/development skills
- Storage & Content Delivery Network
For more insight on the role, please check our Youtube link: https://www.youtube.com/watch?v=6YQ-SqH028k
Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please log in to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.
Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Hiring criteria
- No experience required
- Australian Citizen +more
- IT & Computer Science +more
- Bachelor or higher
Reviews
Decommission severs around different data centres
As a Brand Specialist Intern, there are two components to the intern program: your designated intern project and the Amazon Vendor Services (AVS) task list. The intern program is designed for you to have ownership by working on a specific problem project whilst giving you a taste of what it's like to be a working Brand Specialist (ie. vendor management, instock management, etc.).
Engaging customers, trying to identify their problems and connect them with the village of Amazonians that have the expertise to solve those problems. This means calling customers, hosting meetings, preparing experts with customer information for those meetings and collating compelling narratives around a problem or solution from our 1000's of customer references. It also means connecting with the Amazon Partner Network - learning about our partners, their offerings and other opportunities or relationships with our customers.
About the employer
Amazon AU
4.3
> 100,000 employees
Technology
Amazon's mission is to be Earth's most customer-centric company. Our actions, goals, and inventions begin and end with the customer's top of mind.
Pros and cons of working at Amazon AU
Pros
I enjoy the ownership of my intern project the most at Amazon... There's a large component of fulfilment I receive whenever I find pain points and strategise ways to solve them.
Everyone is super friendly and genuinely interested in the work I was doing. Everyone is happy to help and provide valuable feedback, insight, or advice.
The decom team is a very supportive and easy-going environment. We have laughs and talk about anything, but when work needs to be done, we collectively lock in and get the work done.
The work hours are really flexible. There is no formal logging of hours, and working from home is also an option.
The office is located in Town Hall, so it's super convenient... The working spaces are close to huge windows and have lots of plants. There are games rooms with virtual reality headsets, Nintendo Switches, and more.
Cons
Since Amazon is a big global company, it does take some time for requested data to be received, especially when dealing with different international time zones.
AVS is incredibly results-oriented, which has resulted in some churn over recent periods as people have been unable to deliver results in a way that would allow them to pass their probation period.
The interview process was very intense with three rounds, making it difficult but rewarding.
Like most jobs, I'd like higher pay but cannot complain.
Due to the size of the company and global time zones, responses to urgent queries may be delayed.