2022 Operations Manager, AMZL (Feb 2022)

Job summary

For our busy Delivery Stations, we're seeking a Graduate Operations Shift Manager to come and make their mark across any of our capital city sites. Opportunities across Sydney, Melbourne, Brisbane and Perth. These fast-moving facilities sit at the heart of Amazon's rapidly growing Operations network and where we manage our fast-moving inventory. In each Amazon Delivery, our teams stow deliveries, pick products, package them up and ship them out: each of these groups has played their part in taking us where we are today.

We're looking for committed team players to embrace this role: you'll support the Operations leadership team, in the daily management of a pivotal delivery station. This will involve leading meetings, assigning work and communicating with both internal and external suppliers. Moreover, you'll oversee smooth delivery processes throughout the site. This will directly relate to positive end-user customer experience and satisfaction. While you achieve this, you'll help your team identify innovative ways to improve how we work.

Please note we have shifts across nights and days so you will need to be flexible. We operate on a 4 day on and 3 day off working pattern across 7 days; day and night shift.

• To this end, you'll also help drive implementation, while keeping fundamental KPIs front of mind: delivery on time, first-time delivery success and enhancing customer service are just a few examples.
• We'll need you to think analytically about project management, apply your attention-to-detail at every stage while pursuing greater process efficiency wherever you can.
• You'll need a passion for smart metrics management. This will help you to dive deep (one of our Leadership Principles), rapidly identify root causes and drive overall improvement as part of the process.

BASIC QUALIFICATIONS

• Bachelor's degree (or higher) in Engineering, Logistics, Operations or a related field,
• Demonstrated problem-solving and analytical capabilities in a fast-paced environment,
• A troubleshooting approach: you're able to manage information, identify any root causes of potential obstacles and then extract and manipulate any data as may be necessary,
• Demonstrable track record of taking Ownership: you've delivered projects within scope, according to agreed upon timeframes, to budget,
• You've previously gained significant experience of leading a team in a fast-paced and process-driven Operations or Logistics environment,
• You're an excellent communicator with fluent English (both verbal and written); you're also able to liaise confidently with varying levels of seniority in a large organisation.
• You're willing and able to work flexible shifts, including night-time, out of hours, and weekend shifts.

PREFERRED QUALIFICATIONS

Previous experience as a manager in a distribution centre or logistics warehouse is nice to have.

Amazon is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.