BDO Australia
2022 IT Service Desk Technician (Start ASAP)
Brisbane
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 50,000 - 60,000 / Year
- 1-2 vacancies
- Apply by 21 Jul 2022
- Start date ASAP
About BDO
BDO is a trusted adviser to clients looking for audit, tax and advisory services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes across an array of industry sectors.
Our values are at the core of who we are and how we work with each other and with our clients. These values are the foundation of what we deliver, IDEAS | PEOPLE | TRUST. This is about delivering ideas and advice that create value; quality-driven people who are motivated by providing exceptional client service; and being trusted to get the job done. Learn more about BDO.
Current opportunity
This position will act as a first point of contact for our BDO team members in efficiently resolving IT issues and service requests. Working within our service management processes, you will effectively classify, prioritise, resolve or escalate requests with the highest level of service and professionalism.
Some of your key responsibilities include:
- Accurate recording of client and incident details and troubleshooting their progress;
- Initial investigation of incidents and service requests;
- Resolution or escalation of incidents and service requests, often using automated or documented processes;
- Monitoring of incidents and requests and liaising with support teams to drive resolution and maintain communication with relevant stakeholders;
- Setting up and exiting employees, including asset issuing, training and recovery;
- Providing training in the operation of IT assets and services; and
- Documenting records to identify issues, known errors and related procedures
- Demonstrating professionalism and a high level of customer service at all times
What you’ll need to succeed
- Tertiary qualifications in Information Technology or a related discipline (eg. TAFE or University degree);
- Knowledge of Microsoft Operating Systems (eg. Windows 10, Windows Server 2016/2019);
- Knowledge of MS Office productivity and communication technologies (eg. MS Office/Teams etc).
- ITIL certified, desirable
What we will offer you
BDO offers professional development, collaborative culture, workplace flexibility, global career growth opportunities and an industry-competitive salary package.
We are committed to building your technical, advisory, leadership, and management skills, and balance work with promoting health, wellbeing, workplace giving and social activities. At BDO, we want you to enjoy what you do and the community of colleagues and clients you work with.
As a firm, we embrace an inclusive culture and value the difference and unique perspectives of every individual. We are proud to be named an Inclusive Employer for 2021-2022 by Diversity Council Australia (DCA).
To submit your application please click Apply Now or for further information please contact Lisa Cronan on lisa.cronan@bdo.com.au.
Learn more about what we offer at BDO.
IDEAS | PEOPLE | TRUST
#BDOCareers
www.bdo.com.au/careers
Hiring criteria
- No experience required
- Australian Work Visa (All Other) +more
- IT & Computer Science +more
- Associate Degree or higher
Reviews
I am given a fair amount of responsibility, and plenty of support to learn.
Checking emails, liaising with clients to receive information on their R&D activities, writing/drafting activities according to AusIndustry guidelines/ITAA legislation. Calculating financial incentives and meeting with clients.
Admin tasks including note taking, setting up meeting and powerpoint/word templates, writing and research tasks
About the employer
BDO Australia
4.1
> 100,000 employees
Accounting & Advisory
At BDO we are passionate about creating opportunities for individuals to flourish early in their career with an array of career paths available.
Pros and cons of working at BDO Australia
Pros
The culture in and out of the office is great.
My colleagues are always willing to get out of their way to help me.
Great opportunity to learn. People are nice and not getting annoyed when I ask questions.
Never any pressure to stay late.
The training is great, I have learned a lot in my time here.
Cons
Pay is relatively low, however this is industry-wide.
The graduate program doesn't rotate us through all the service lines.
Some managers are great and give constructive feedback. Others do not provide you with proper instructions.
Dishwashers are small... toilets are not flushed... desk are most of the time dirty.
Could include more women, however this is the industry.