2021 Customer Support Executive (Bangalore) (Start ASAP)

We are looking for Contact Centre Representatives (Level-1) that will be the liaison between our company and its current and potential customers. The successful candidate will be comfortable attending to large volumes of calls/emails/chats, understand customer issues, be empathetic and create accurate tickets while keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements

• Graduate/Post-Graduate with 0-3 years experience in a customer support role
• Track record of over-achieving targets
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

Experience Required: 1 -3 Years