Customer Service G2Academy (Rolling Intake)

Job Description:

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Main Job Duties and Responsibilities:

• Dealing directly with customers by e-mail, chat (WhatsApp and telegram), and telephone to provide pricing and program information.
• Responding promptly to customer inquiries and complaints.
• Following up on customer interactions.
• Maintaining customer databases and administrations
• Communicating and coordinating with internal departments.
• Follow up on customer interactions.
• Fresh graduates or 6-7th semester university students
• Knowledge of CRM will be an advantage
• Knowledge of social media platform

Key Skills and Competencies

• Interpersonal skills
• Communication skills- verbal and written
• Problem analysis
• Attention to detail and accuracy
• Data collection
• Customer service orientation
• Stress tolerance