2022 IT Support Engineer (Sep 2022)

About Google

Google was founded in September 1998 with a mission to organize the world's information and make it universally accessible and useful. Since then, the company has grown to more than 90,000 employees worldwide, with a wide range of popular products and platforms like Search, Maps, Cloud, Ads, Gmail, Android, the Assistant, Made by Google devices, and YouTube.

Your role

In this role, you'll help to keep Googlers from around the world productive. You will gain experience solving a range of problems across Google’s technical ecosystem. You will help Google's operations evolve at scale by collaborating with teammates and partner teams to find innovative ways to make their support environment more efficient. You’ll provide user support for internal tools and technologies, and external products. Read more.

Responsibilities

• Provide support across all channels, including chat, email, phone, video, in-person, etc.
• Troubleshoot across Google’s corporate IT resources, applications, and various operating systems, including Linux, Chrome OS, and mobile platforms.
• Assist Googlers with resolving software, hardware, and networking issues and support various services (e.g., video conferencing, remote access, internal products, mobile technology, etc.).
• Collaborate and share knowledge across the team and other Googlers.
• Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience.

Training, development & rotations

At Google, 80% of all tracked trainings are run through an employee-to-employee network called “g2g” (Googler-to-Googler). This volunteer teaching network of over 6,000 Google employees dedicates a portion of their time to helping their peers learn and grow. Volunteers — known internally as “g2g’ers” — can participate in a variety of ways, such as teaching courses, providing 1:1 mentoring, and designing learning materials, and they come from every department of Google. Read more.

Salary & benefits

Roles in IT Support Engineer earn an average of A$60,000 to A$170,000. (Source: Glassdoor)

They strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing.

• Health and wellness
• Financial wellbeing
• Family support and care
• Read more...

Career progression

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination, and a healthy disregard for the impossible. Bring everything that makes you unique. Together, they can build for everyone.

Work life balance

The time you need to recharge, and the flexibility to get your best work done.

• Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, holidays, and global reset/wellbeing days
• Hybrid work model — two work-from-home days each week for most roles
• Remote work opportunities available
• Read more...

Culture & vibe

"Supporting LGBTQ+ communities has been a priority from the earliest days of Google, from their pioneering healthcare policies to their early Pride celebrations. They continue to build on that legacy every day by prioritizing intersectional LGBTQ+ advocacy across all their platforms." -Juan Rajlin, Treasurer, Google 

Addressing barriers for everyone means taking targeted action. They've started with these key issues:

• Racial equity
• Disability inclusion
• Gender equity
• LGBTQ+ inclusion
• Read more...

About you

Minimum qualifications:

• Diploma, TAFE certificate, or equivalent practical experience
• Experience troubleshooting in a Linux, Mac OS, or Windows networked environment supporting desktops/laptops, phone systems, video conferences, and/or various wireless devices
• Experience working in customer service, client-facing roles, and/or help desk

Preferred qualifications:

• Bachelor’s Degree in a relevant STEM field (e.g., Information Systems, Information Technology, Applied Networking, System Administration)
• Completion of a relevant technical certification (e.g., IT Support Certificate or other comparable certifications)
• Experience deploying and supporting desktops/laptops, phone systems, video conferencing, and various wireless devices
• Ability to adjust quickly to changing priorities and make quick decisions with limited information
• Effective organizational, communication, leadership, and teamwork skills
• Passion for new technology and commitment to learning new skills

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Google.