Job Overview
You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.
Responsibilities
- You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met.
- As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes.
- In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience
- Communicating effectively, applying interpersonal skills and taking initiative
Requirements
- Bachelor's Degree, with a computer technology and/or computer programming emphasis or equivalent experience
- 0 to 2 years of experience developing solutions in different Low Code / No-Code platforms such as Power Platform, QuickBase, SharePoint, Visual Basic for Application, etc
- Certification in the above is highly recommended.
- Strong communication skills.
- Able to easily collaborate with peers and customers; Attention to detail;