Updating Results

NEC Australia

4.7
  • 1,000 - 50,000 employees

2021 Service Desk Analyst - Wollongong

Wollongong
We now have opportunities for people wishing to join our Customer Service team in Wollongong as Service Desk Analysts. Full training provided.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
5
Start Date
ASAP

Application dates

Applications Close
15 Sep 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience

Working rights

Australia

  • Citizen
  • Permanent resident
  • Full working rights
Read more

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.

We are shaping the most efficient businesses and creating a safer society by solving tomorrow's technology challenges.

We now have opportunities for people wishing to join our Customer Service team in Wollongong as Service Desk Analysts. Full training will be provided.

Shifts will vary and we currently have opportunties for Monday - Friday, Night Shifts and Weekend Shifts.   

Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.

​Key responsibilities will include:

  • Providing exceptional customer service
  • Troubleshooting and problem resolution
  • Accurate recording of calls, incidents and service request information
  • Assigning incidents and requests to the correct support groups
  • Publishing and reviewing knowledge base articles

We are now seeking people with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work. CompTIA qualification would be highly regarded.

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.

If you want to work hard, have fun and enjoy the rewards that come from being a key and successful contributor to our growth, please apply now.

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.

Working rights

The opportunity is available to applicants in any of the following categories.

CitizenPermanent residentFull working rightsLimited working rightsNo working rights
Australia

Graduate Success Stories


  • Graduate stories
To be successful in the program you need to be passionate and curious about technology. Be a great team player who is open minded and ready to take on responsibilities.

Edward Mrema

  • Graduate stories
To be successful in the program you need to be passionate and curious about technology. Be a great team player who is open minded and ready to take on responsibilities.

Edward Mrema

  • Graduate stories
Working at NEC has definitely helped boost my confidence in my ability to solve issues, trust in my skills and hard work.

Mohamad Mohamad

  • Graduate stories
Working at NEC has definitely helped boost my confidence in my ability to solve issues, trust in my skills and hard work.

Mohamad Mohamad

  • Graduate stories
To be successful in the program you need to be passionate and curious about technology. Be a great team player who is open minded and ready to take on responsibilities.

Edward Mrema

  • Graduate stories
To be successful in the program you need to be passionate and curious about technology. Be a great team player who is open minded and ready to take on responsibilities.

Edward Mrema

  • Graduate stories
Working at NEC has definitely helped boost my confidence in my ability to solve issues, trust in my skills and hard work.

Mohamad Mohamad

  • Graduate stories
Working at NEC has definitely helped boost my confidence in my ability to solve issues, trust in my skills and hard work.

Mohamad Mohamad