Helpdesk Associate

About NTT Data

NTT Data provides a range of IT services to its clients not only in Japan but also all over the globe. Some of the services are order-based on Integrated IT Solutions, Planned Integrated IT Solutions, software development, system Integration, consulting, maintenance support, etc. NTT Data aims to create new paradigms and values that contribute to a richer and more harmonious society by making full use of information technology. NTT Data employs 76,000 people in 40 countries all over the globe.

Your role

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate and implement process and technology improvements.
• Willing to learn & grow in other IT Business areas

Training & development 

NTT DATA supports and invests in its employees to develop and acquire the skills and knowledge for their roles, career progression, and growth.

Employees have access to their various development tools;

• Udemy (the leading online learning platform)
• The best external training providers for technical and professional skills development & certification
• A suite of business and management courses that they run internally
• Lunch and learns sessions
• RISE mentoring program
• They understand that coming to work is more than just a job; They care immensely about their people and their personal and professional development.

Salary & Benefits

The annual salary for an Associate at NTT Data can range from INR 2 to 3.5 LPA (Source: Ambition Box).

• Healthcare & Insurance
• Life Insurance
• Disability Insurance
• Dental Insurance
• Vision Insurance
• Stock Options & Equity
• Work from Home
• Maternity & Paternity Leave
• Gym Membership
• Employee Assistance Program

Work-life balance

At NTT DATA, they understand you're not just building a career - you're building a life. Meaningful work, a reasonable work-life balance, a community guided by the free exchange of ideas, as well as constant learning are just a few of the values that they stand for. Work days are usually from Monday to Friday. They have flexible work timings.

Culture & vibe

Customer needs are first and foremost for the company. NTT Data strives to understand the client’s requirements and tries to resolve them on a priority basis. The company has a principle of foresight which makes them work more in advance. They don’t like to settle for the status quo and like to change or adapt to the changing needs of the industry.

Teamwork is another principle that is followed in the letter. NTT Data believes that more diversity creates more brilliance in work.

About you

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) 

How to apply

To apply for this role, click the "Apply on employer site" button on this page to submit your application with NTT Data.