Updating Results

Systems Integration Analyst

Chennai

Opportunity Expired

Join NTT Data, where you’ll learn & grow as they help you create a career journey that’s unique & meaningful to you.

Opportunity details

Opportunity Type
Graduate Job
Salary
INR 300,000 - 550,000

Prosple salary estimate

Minimum requirements

Minimum Prior Qualification
Bachelor
Accepting International Applications
No
Qualifications Accepted
E
Engineering & Mathematics (all other)
I
Computer Science (all other)
Computer Systems and Networks

Working rights

India

  • Indian Citizen
  • Indian Permanent Resident
  • Indian Temporary Work Visa
Read more

About NTT Data

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting applications, infrastructure, and business process services. They aim to create new paradigms and values that contribute to a richer and more harmonious society by making full use of information technology.

Your role

In this role, you will be responsible for:

  • Help resolve desktop and technical questions for the customer efficiently and effectively.
  • Gather the required information necessary to best handle customer software and technical inquiries.
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Resolving the issues through Phone, chat, and email communication channels.
  • Meet SLAs like response and resolution times by partnering within L1, L2, and L3 Support organizations.
  • Extensively researched and documented customer technical issues.
  • Collaborate with Technical Support team members to effectively manage customer inquiries and escalate when appropriate.
  • Partner with Technical Support team members on various strategic projects when needed.
  • Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
  • Run monitoring reports for usage, performance, and availability.
  • Document solutions for the knowledge base and bring innovative ideas for innovation and automation excellence into the Support team.

Training, development & rotations

NTT DATA supports and invests in its employees to develop and acquire the skills and knowledge for their roles, career progression, and growth.

Employees have access to their various development tools;

  • Udemy (the leading online learning platform)
  • The best external training providers for technical and professional skills development & certification
  • A suite of business and management courses that they run internally
  • Lunch and learns sessions
  • RISE mentoring program
  • They understand that coming to work is more than just a job; They care immensely about their people and their personal and professional development.

Salary & Benefits

The annual salary for this role can range from INR 3 Lakhs to INR 5.5 Lakhs. (Source: AmbitionBox)

Benefits they offer include:

  • Healthcare & Insurance
  • Life Insurance
  • Disability Insurance
  • Dental Insurance
  • Vision Insurance
  • Stock Options & Equity
  • Flexible work time
  • Maternity & Paternity Leave
  • Gym Membership
  • Employee Assistance Program

Work-life balance

At NTT DATA, they understand you're not just building a career - you're building a life. Meaningful work, a reasonable work-life balance, a community guided by the free exchange of ideas, as well as constant learning are just a few of the values that they stand for. Work days are usually from Monday to Friday. They have flexible work timings.

Culture & vibe

Customer needs are first and foremost for the company. NTT Data strives to understand the client’s requirements and tries to resolve them on a priority basis. The company has a principle of foresight which makes them work more in advance. They don’t like to settle for the status quo and like to change or adapt to the changing needs of the industry.

Teamwork is another principle that is followed in the letter. NTT Data believes that more diversity creates more brilliance in work.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

Work rights

The opportunity is available to applicants in any of the following categories.

country
eligibility

India

India

Indian Citizen

Indian Permanent Resident

Indian Temporary Work Visa