2021 Senior MIS Officer (Start ASAP)

Responsibilities

• Oversee IT Asset Management.
• Perform daily management of hardware and software available for deployment, managing OPS requirement, equipment users, and usability.
• Record hardware assets and/or software licenses (Asset Inventory).
• Establish and maintain internal hardware and software maintenance database.
• Confirm hardware assets with actual inventory, as part of the monthly checklist and initiate corrective actions and equipment tracking.
• Scheduling maintenance for IT equipment.
• Document and control IT internal standard processes such as Standard Desktop, Standard Laptop, Standard onboarding process (internal).
• Maintain records of software assets, license contracts, and subscriptions to ensure non-expiry of services (similar to SSL issue) and include renewal reminders.
• Perform service and product review to determine appropriate resource business needs and requirements. Record, evaluate, and make recommendations on trends in asset performance.
• Assist in research on industry’s best practices and incorporate it with organizational processes.
• Recommendation of replacement, deployment, and disposal of IT assets.
• Record hardware and software lifecycle from introduction to retirement.
• Assist the IT Manager in creating and executing governance and strategic asset management functions. Perform server support and Site-Specific Maintenance Checklist.
• Conduct pro-active identification of potential problems for clients via monitoring systems and system checks.
• Provide other IT assistance to clients as directed by the management.
• Ensure IT compliance with ISO controls.
• Handle and resolve all escalated issues from the L1 support team.
• Perform ticket analysis of support data as required by the Immediate Superior.
• Provide assistance to the IT Asset Management Officer to ensure inventory is updated.
• Handle and manager over sensitive\confidential types of requests or support.
• Perform account creation\deletion and for end-users’ accounts.
• Ensure proper sanitation of computer data prior to disposal.
• Perform specific tasks assigned by the MIS Supervisor and IT Manager.