Customer Service Support (Freight Forwarding) (Start ASAP)

Responsibilities

Operations

• Creating and managing orders for new shipments
• Creating import and export FCL, LCL, and Air forwarding jobs
• Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
• Lodging Sea Cargo, Export Customs Manifest, PRA
• Sending documents to brokers for Import Clearance, EDN request for Export Clearance
• Sending cartage advise, EDO, and other necessary documents to transport
• Coordinate cartage with transport and client
• Monitor customs clearance, follow up on missing documents and requirements to complete clearance
• Send invoices to the clients once costing is approved and follow-up payment
• Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
• All email correspondence

Accounting

• Check costs and approve invoices
• Reconcile statement with accounts payable
• Attach all invoices to EDOCS Customer Service and Sales Support
• Answer phone calls and respond to emails from clients
• Create potential clients in Client Intelligence and build database based on information provided
• Draft quotes; follow-up feedback on proposals generated

Customer Service and Sales Support

• Answer phone calls and respond to emails from clients
• Create potential clients in Client Intelligence and build database based on information provided
• Draft quotes; follow-up feedback on proposals generated
• Any other tasks that may be assigned by the client/Team Leader

Requirements

• Recent and solid 4-years of experience in Freight Forwarding, Shipping or Logistics is a preference
• At least 4-years of experience in the same role/same industry is required for this position
• Good customer service skills
• Excellent English skills in both written and oral
• Ability to cope with repetitive or continuous support queries
• Solid computer skills with the ability to learn new systems quickly
• With positive attitude towards difficult situation
• Willing to work in Ortigas
• Can start ASAP