Customer Service (Start ASAP)

Job Description

• Customer Service will be responsible to provide answer to customer needs through Chat, Email, pop up Chat and inbound call
• Customer service able to assess customer's need and provide the answer that customer seek to achieve customer satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Can maintain the confidentiality of the company

Competency Requirement

• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment 
• Proven to be organized, methodical, rigorous 
• Team player able to develop great relations with co-workers 
• Customer orientation and ability to adapt/response to different types of characters 

Qualification Requirements 

• University graduate of all majors 
• Experienced in the field of customer service 
• Minimum 2 year experience in customer service 
• can make FAQs & phone scripts 
• formal computer training an advantage 
• proficient in relevant computer applications such as Google Spreadsheet, etc
• Critical thinking 
• Accurate keyboard skills and proven ability to enter data at the required speed 
• Knowledge of correct spelling, grammar and punctuation 
• Knowledge of clerical and administrative procedures