Customer Success (Start ASAP)

Principal Accountabilities 

1. Preparing & conducting onboarding materials for school 
2. Assist schools in transitioning to Tata Skola system, incl. checking source documents for accuracy, as well as verifying and correcting data where necessary 
3. Enter data from source documents into prescribed computer database, files and forms 
4. Transcribe information into required electronic format 
5. Check completed work for accuracy 
6. Obtain further information for incomplete documents

Competency Requirement 

1. Customer orientation 
2. Planning and organizing 
3. Information collection and management 
4. Problem-solving 
5. Attention to detail 
6. Training & development skills
7. Decision-making skills 
8. Communication skills 
9. Confidentiality
10. Ability to work under pressure 

Qualification Requirement 

1. University graduate of all majors 
2. Experienced in the field of customer service and training development
3. Minimum 2 year experience in customer service (Fresh Graduate with internship experience are welcome to apply)
4. Formal computer training an advantage 
5. Proficient in relevant computer applications such as MS Office, especially Ms Powerpoint
6. Critical thinking 
7. Accurate keyboard skills and proven ability to enter data at the required speed 
8. Knowledge of correct spelling, grammar and punctuation 9. Knowledge of clerical and administrative procedures