2021 Junior Project Manager null

Job Description

Production - Operations

• Coordinate provision of translation, interpreting and associated services, including DTP, multimedia productions and community approved translations.
• Liaise with sales staff to clarify project parameters, resources, budgets and timelines.
• Conduct needs assessments for each project, identifying needs for additional information.
• Establish and maintain project plans, processes, workflows and timelines relating to projects.
• Monitor and control project status, budgets and deadlines, managing full life cycle of projects.
• Maintain project records and documentation.
• Prepare, update and maintain project documentation, including all databases, CRM, and electronic folders.
• Perform quality checks at various stages of projects. Ensure highest quality standards in all deliverables to clients.
• Negotiate deadlines and rates with vendors, ensuring that Polaron's commercial interests form basis for all such negotiations with the minimum standard of project budgets attained or bettered.
• Manage project timelines ensuring complete delivery within set times.
• Oversee work performed by vendors and report on variations to translation/interpreting orders.
• Provide efficient and friendly customer service, responding to enquiries (20 minutes email reply) and resolving matters concerning projects with clients and vendors.
• Conduct evaluations and prepare reports. Develop and implement improvement strategies.

Sales, Marketing and Business Development

• Support Sales team in developing relationships with prospective clients allowing to convert from lead/enquiry to sale.
• Identify possible synergies with providers whose services may complement the organization's and make proposals to Sales team and management.
• Actively support Sales team in reaching monthly sales targets.
• Cross-sell by providing information and marketing materials to clients on the range of services offered by Polaron.
• Maintain healthy relationships with clients through effective customer service and the quality of Projects delivered.

Skills and experience

• Strong verbal and written level of English (fluency in additional languages highly regarded).
• Ability to communicate accurately detailed instructions to multilingual vendors.
• High level of proficiency in Microsoft Office and Adobe software.
• Able to solve problems and to develop solutions which are cost-effective and practical.

The Successful Applicant

Qualifications

• Ideally tertiary educated in Linguistics, Translations, Project Management, or related field.

Experience

• Demonstrated experience coordinating office administration activities.
• Knowledge of translation technologies, project management software or translation memory would be a distinct advantage.
• Experience in project management role, operating in a direct client service delivery environment would be highly regarded.

Skills & competencies

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Commerciality: ability to apply knowledge in a practical, commercial manner.
• Teamwork: willingness to assist and support others as required and get on with team members.
• Time management/organization: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.
• Ability to multitask and manage competing priorities in a high-paced environment.

Personal attributes

• Professional approach.
• Ability to work under pressure.
• Organizational and time management skills.
• Excellent attention to detail.
• Confident manner.
• Positive and can-do attitude
• Positive approach to change.
• Flexible and deadline driven.