Delivery Assurance Analyst null

About Shell

Shell is a global group of energy and petrochemical companies. Shell uses advanced technologies and take an innovative approach to help build a sustainable energy future.

Your Role

• Represents a professional customer focused image of Shell to the public
• Identifies opportunities to improve the customer experience for key customers
• Handles a range of first line customer enquiries within the agreed processes and ways of working
• Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
• Acts to resolve customer enquiries during the first contact with the customer (live resolution)
• Pro-actively keeps key customers informed throughout the contact management process
• Records and follow up all key customer contacts in customer facing systems for the service accredited
• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
• Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
• Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to Vendor Managed Inventory (VMI) customers
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed
• Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

Trainings, development & rotation

• Shell gives their employees the support and training to grow and develop, because they recognise the crucial part every employee plays in success.
• They offer employees valuable educational resources. There is an emphasis on personal development with potential-based career development. They have a performance appraisal cycle and a range of development tools that employees and their line manager review on a regular basis.
• They offer both internal and external training programmes and have a range of formal leadership programmes that may include international training opportunities.
• Their technical and leadership development programmes are recognised as industry leading.
• Shell Open University is our online learning portal.

Salary & benefits

The average salary for Delivery Assurance Analyst is MYR 36,000/yr in Malaysia.

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Prepaid Legal.
• Long-term Disability Insurance.
• Accidental Death & Dismemberment Insurance.
• Temporary Disability Insurance.

Career Progression 

At Shell a range of programs and training that focuses on developing essential skills (e.g., stakeholder management, communication or creative and innovative thinking) for personal and professional effectiveness. Also a series of leadership training, engagement and networking events, coaching and mentoring as well as deep dive sessions for the leaders across the region.

Work Life Balance 

Work Life balance is rated as 3.9/5.0 according to ambition box. Shell values its employees and strives to provide the best for them.They constantly provide opportunities for our employees to develop and upskill themselves.Also provide a vibrant working environment to promote a fun and collaborative work culture. It is also considered Fast-paced and exciting workplace. A place to learn and gain more skills as the company allows employees to explore new marketing techniques. A good place to start for all Fresh Graduates.

Culture & Vibe

Shell Malaysia is one of the first employers in Malaysia to implement diversity and inclusion (D&I), and today, they continue to promote the D&I integration into our operations and culture. The levers they use to progress and embed D&I include communication, education, recruitment, development and mentoring, and building a supportive and inclusive work environment. Shell openly share their policies and implementation approach with other employers in Malaysia to help advance the D&I agenda. 

Their efforts are underpinned by targeted metrics that monitor progress e.g. the representation of women in senior leadership, the diversity of nationalities and our D&I Indicator across our work environment via the annual People Survey.

About You 

• Good English language skills (speak, read & write)
• Priority setting in a hectic operational environment
• Stress resistant
• Team player
• Good prioritization skills
• Good problem-solving ability
• Fresh graduates with interest in the role are welcome to apply

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with Shell.

Make sure to complete all the required fields and give throughtful and considered answers.

Some important notes:

• Recruitment and hiring for this role is ongoing throughout the year.
• Applications will be kept active in our database for a period of six months.
• Should you still be interested in JPA program after six months, you will need to re-apply.
• The Shell will contact only those applicants whom hiring managers wish to interview.