Shell Companies in the Philippines
International Mobility Systems Advisor
Philippines
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 240,000 - 400,000 / Year
- Apply by 30 May 2022
Responsibilities
- Takes ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and Termination activities as sending and/or receiving advisor.
- Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy.
- Provide policy advice or/and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary e.g. line managers, business HR).
- Focus on high quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards. That includes setting up and facilitating all briefing calls and adapting them (timing & content) to the employee’s circumstances and needs.
- Cooperate closely with the Relocation Advisor making sure all applicable relocation services are delivered in timely manner.
- Coordinate the communication & tasks of all relevant parties in the transfer process to deliver their service correctly & timely. Provide the updates on the progress of the transfer to business HR & line manager.
- Prepare first time right documentation (including employment documentation, notifications) required as per process & policy applying data privacy principle. Process the payroll actions as relevant for each transfer type aligned with the principles of the data privacy, financial controls & data quality. Complete all actions as per the process & policy in timely manner (within agreed KPIs & SLAs). Escalate complex cases and queries proactively and appropriately to coach, Team Leader, Relocation Advisor, IM Subject Matter Experts.
- Enable and promote best practice sharing between the team members striving for continual improvement of service delivery.
Requirements
- Educated to a degree level
- Fluent English (minimum C1)
- Strong attention to detail and accurate execution
- Ability to organize and prioritize workload
- Cultural awareness and to handle conversations with people from different backgrounds
- Previous experience in Shared Services environment is advantageous
- Experience in customer service is advantageous
- Strong IT skills (SAP & Microsoft Office) is advantageous
- Work hours: Must be willing to work on a night shift (8pm to 5am).
Hiring criteria
- No experience required
- Philippine Temporary Work Visa +more
- Business & Management +more
- Bachelor or higher
Reviews
I am quite satisfied with the work as it is equal parts challenging and manageable. However, I do would like to explore more opportunities
Workload - Coming from high level steer in Q2, workload has been heavier than before. Additional operational items required to present to different stakeholders, which limits/impacts time to do core role. Learning - Opportunity for a steep learning curve, especially for people from different industry and background. The role allows me to collaborate and learn from other individuals and develop my business acumen.
I am quite satisfied with the work as it is equal parts challenging and manageable. However, I do would like to explore more opportunities
About the employer
Shell Companies in the Philippines
4.4
50,000 - 100,000 employees
Mining, Oil & Gas
You can be a part of the future of energy. Shell’s purpose is to power progress together by providing more and cleaner energy solutions.
Pros and cons of working at Shell Companies in the Philippines
Pros
When I compare Shell Philippines with other local Philippine companies, I have to say that we are extremely lucky (and more so, having entered through the Shell Graduate Program). 1) I like how we are performance-driven, and not time-driven. I have friends who work for local PH companies and are compensated basis amount of time they are working (which will be extremely demotivating if one is not given any work/not doing anything supremely value- adding). Because we are performance-driven at Shell, I think we get a certain amount of flexibility as long as we produce the output required from us. 2) I love getting to work with people from all around the globe! I like hearing the different perspectives they can bring to the table, and which are always shared in a very respectful manner; in turn, this helps me broaden the way I think and look at things. Local PH companies tend to have a homogenous way of looking at things. 3) Our amazing development plan and development conversations; leaders who are invested in your growth and partner with you to identify the best way forward for your career. I've had conversations with friends from local PH companies, and they are certainly not given the same opportunities we are; it sometimes takes them ages to move from one role to another within the same company, which usually results in their moving from one company to another. 4) Clarity in goal setting and expectations. I've realized that we are quite lucky in this space, too; some friends of mine do not even have this luxury (in their respective local PH companies). This makes performance rating quite challenging when the year comes to an end. 5) Benefits! My friends in local PH companies are not given as many leaves as we are given and are certainly not compensated as well as we are. Kudos to our Policy and Benefits team for rigorously ensuring that we are at par with our competitors and adjusting as needed!
Shell, for me, is a learning haven! From hands-on experience to formal programs, I'm constantly expanding my skills. Shell gears me up with transferable skills, giving my career a flexibility boost.
There is lots of opportunity for growth and development.
The focus on people's health and safety is very evident, and the community is very welcoming to newcomers. Employees are encouraged to drive their own career development, and the company provides various opportunities for learning and growth.
1. Comprehensive benefits (vs. local companies) Flexible for employees to explore different roles & businesses
Cons
Decision-making can sometimes be bureaucratic and take a lot of time, mostly because one has to consult numerous parties for their views and sign-off.
The bureaucracy can be a bit much. I get it—it's a massive ship to steer, and they're serious about protecting the brand and its people.
Complex processes.
There is still an existing negative perception of oil and gas companies globally.
Employee must take it into his own hands to find learning opportunities either by learning by doing or seeking mentorship.