Customer Services Professional

About Siemens Ltd. Australia

Siemens Ltd.'s digitalization and automation technology are used to help local manufacturers be more competitive and support them on the journey to the fourth industrial revolution (Industry 4.0). Their building and rail technologies provide intelligent infrastructure for the cities and resource industries that need to optimise assets and infrastructure performance to make Australian cities more liveable, attractive, and productive.

Your role

This role is responsible for all aspects of the customer interface – through communication and collaboration with internal and external customers/departments to ensure overall customer satisfaction throughout the lifecycle of the request.

You will be responsible for receiving and transmitting accurate and reliable messages, tracking and scheduling engineers, and equipment, and recording all essential information to ensure efficient service delivery to all customers. You will also be required to handle all inbound and outbound transactions (via phone/email) in a timely manner to ensure the Customer is satisfied with the resolution of their enquiry/fault. 

Your responsibilities include:

• Handle and evaluate inbound customer contact to ensure accurate assessment and resolution for each situation including schedule and dispatch, parts ordering
• Provide outstanding service to a high level of customers
• Manage work schedules of our Field Service & Repair Engineers and keep customers informed of the progress of their requests
• Training Department – responsible for partial administration of training bookings.
• Effectively liaise with external and internal stakeholders, including Customers, Team Leads, Support Engineers, Field Service Technicians, and Sub-Contractors
• Maintain an accurate and up-to-date file management system to log, follow up, close, and archive any customer requests
• Process-associated administrative tasks such as invoicing and reporting

Benefits

Siemens values the contribution each employee make to their success and wants to reward them accordingly. Here's what they offer:

1. Health and Wellbeing
2. Paid Time off
3. Perks at Work
4. Pensions
5. Read more.

Career progression

As a world leader in developing and producing the most advanced technologies, Siemens improves lives and further human achievements worldwide, while also protecting the climate - all thanks to their employees. Working at Siemens, you have the foundation to develop personally and professionally. They give you the chance to do something significant, that benefits society and human progress. They give you the chance to create a difference.

Work life balance

Siemens' family leave and flexible working policies support working parents and go a long way to creating a diverse workforce. want you to have a healthy balance between work and your non-work commitments. So you can look forward to 26 days’ annual leave, which increases with service. Read more.

Culture & vibe

Siemens believes diversity creates more opportunities for success. That’s why they recruit great minds from all walks of life: it doesn’t matter the gender, age, ethnic background, sexual orientation, or disability. Siemens' main aim is to find people from around the globe who can contribute to world-changing technology. Read more.  

To know more about what life's like at Siemens, watch this:

About you

Here's what we are looking for in this role:

• The successful candidate will be an excellent communicator, with a high level of written and verbal communication skills.  
• You will have proven customer service skills in scheduling and dispatching field service engineers and repair activities, as well as outstanding attention to detail and analytical skills in order to provide and negotiate a proper course of action as per customer requirements.  
• Critical to the success of this role are excellent time management skills, with the ability to prioritise and allocate tasks efficiently and effectively and strong IT skills – SAP knowledge would be beneficial, but not essential.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Siemens Australia.