Merchant Support (Start ASAP)

Responsibilities:

• Resolving merchant issues, requests, inquiries, and complaints via phone calls, site visits, emails, and other communication channels in a timely and customer-friendly manner to satisfy and retain them.
• Conducting regular onsite and offsite visits and checking on merchant's activities to ensure smooth operations.
• Preparing and submitting daily activity reports include issuing resolved feedback and performance reports.
• Escalating the issues/complaints to higher authority for a solution if needed.

Requirements:

• A Bachelor's degree in Business, Management, Communications, IT, or related field
• Fresh graduates are welcomed
• 1-2 years' experience as Merchant Support, Customer Service or related position is a plus
• Familiar with e-commerce, internet, and digital industry
• Knowledge of online marketing and marketing channels will be an advantage
• Good communication and interpersonal and multi-tasking skills
• Good client relationship management and customer service skills
• Positive attitude, attention to detail, and customer-oriented
• Able to work at least one weekend day every week
• Proficient in Ms. Excel