BOQ Group
2021 Customer Connect Care Representative - Contact Centre (Start ASAP)
Brisbane, Gold Coast, Perth
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 60,000 - 70,000 / Year
- 10-20 vacancies
- Apply by 24 Dec 2021
- Start date ASAP
- Exciting New Career Opportunity
- Located in the Perth CBD
About the Role?
The purpose of this role is to provide needs based Customer Service excellence in a busy digital contact centre environment whilst achieving business growth and focussing on responding to general customer enquiries and determining customer needs across all BOQ brands. This will be done in a consistent manner, delivering outcomes that exceed customer expectations and ensuring KPIs are met in a way that aligns with BOQ values.
Customer Connect Care Channel
The purpose of this channel is to provide customers with needs-based inbound customer service, ensuring quality conversations.
About You?
Passionate about all things customer service, you will demonstrate previous experience in a similar position either in face to face or a call centre environment.
To be considered you will have demonstrated the following:
- Previous banking experience desirable
- Previous call centre experience desirable
- Previous experience in a customer service role desirable.
- Personal Lending experience desirable
- Excellence in Relationship Management
- Sound working knowledge of MS office and CRM systems
- Ability to maintain call quality standards and attention to detail
This is a fantastic opportunity to develop your career further, meet new people and join a motivated team of professionals.
About Us
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!
Our Benefits
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Mentoring and leadership programs
- Employee Assistance Program (EAP)
- Gym, shopping, technology and travel offers!
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Reviews
I support anyone in my team who needs extra help. This changes what I work on every day. During my working week (2 days part-time) I commit 3 hours to calling to survey customers about a specific product. In other work, I am currently documenting the process that a team member has to take to be able to survey based on the different brand and intended customer audience, it's very interesting and I'm getting a wider knowledge of the business from it
I am involved in daily input processes that is required by other teams so that they can complete their work. It can be fairly repetitive but there is opportunities to work on a variety of work and projects.
I enjoy the role I am in. At times it can be repetitive, but that is the reality in a entry level role. The team provides a lot of support and help with any challenges I face.
About the employer
BOQ Group
4.3
1,000 - 50,000 employees
Banking & Financial Services
BOQ Group's ambition is to be known as the bold challenger bank, owning ME Bank & Virgin Money Australia our diverse & inclusive culture sets us apart
Pros and cons of working at BOQ Group
Pros
Flexibility to WFH whenever I want (please omit this as it will not apply to all interns). People here are great. Company understands that you are a Junior/Intern and wants you to learn/ doesn't expect you to perform as well as established staff. Staff home loan rates.
Great mentorship during the internship program. Felt as though the tasks and expectations were very well calibrated for a first time internship.
Team has been absolutely great, extremely welcoming and willing to mentor and guide me throughout the tasks I'm assigned should I have any issues. Overall a very friendly team, where I feel comfortable enough to reach out to managers/senior managers if I find the need to.
Culture that is welcoming and promotes personal career development
The culture is very supportive, welcoming and inclusive. I know I can always ask for help when I need it. My work changes a lot from week to week - I enjoy the variety.
Cons
When trying to increase capacity for work, the process can be timely.
The only downside would be the team being split across Australia so there are not as many in the office I'm in, but not really a concern for me personally.
Inability to rotate teams as an intern and experiment
Initially, there was a lot of change happening, which made it hard as a first corporate role. It took a while to adjust to everything as things would change so often. I think that was bad timing.
Technology isn't as developed as other companies