7.30 AM
My alarm snaps me out of a dream where I score the winning goal in the Champion’s League final. I reach for my phone and take a quick look at my emails and social media. After having breakfast and getting ready, I wander to the bus interchange to begin my trip to the office.
9.00 AM
The first thing I do after logging on is check my inbox. I read over the media summaries to become familiar with the latest agency-related stories in the media around the country. I also spy an email asking me to pull together a pitching and distribution list by close of business. These are important as they give a snapshot of which news outlets to contact to pitch our message to. I write myself a post-it note and stick it to my monitor.
9.15 AM
I now get into our social media responding application. We use this application to reply to customers asking the agency questions on its different social media platforms. I respond to some questions asking how to link online services with myGov. There are also questions on the upcoming easing of restrictions and if customers’ COVID-19 Disaster Payments are affected.
10.00 AM
One of my managers contacts me asking if I can draft social media posts on the easing of restrictions in some states and how this will affect payments.
11.00 AM
It’s time for my section’s daily meeting where we gather and discuss what we’ll be working on for the day ahead. Our Director also informs us of important updates that affect our section. Our team is spread around Australia, so it’s always great to be able to speak with everyone in different states despite the time differences!
11.30 AM
Our meeting finishes and I continue to work on the social posts. I’m drafting social posts for Facebook, Facebook stories and Twitter. I alter the information based on the different states’ COVID-19 changes.
12.30 PM
I send the finished social posts to my manager and walk to the cafe downstairs to enjoy some lunch after a busy morning! Some of my fellow grads and I meet every day. These lunch meetings are always a highlight of my day since the grads are experiencing similar situations and are all lovely. Some have relocated from different states or are working on similar projects to me, so it’s always great to catch up.
1.00 PM
After getting back to my desk I see another of my managers had asked me to initiate a design request. This request involves contacting the Design team and asking them to make a graphic that we’ll use on our social media channels.
1.30 PM
Once I’ve sent off the design request, I notice the post-it note from this morning! There’s no time like the present, so I begin pulling together relevant news outlets to contact.
2.30 PM
I’ve now finished the distribution list, so I begin calling the news outlets. The aim of these phone calls is to get them to share our message on the changes to our COVID-19 Disaster Payments and how to claim.
3.00 PM
We’ve now received a reply from the Design team who have attached draft versions of the graphics we requested. I speak with my managers about the graphics, and they suggest some slight edits that could make them look even better. I email Design back, thanking them for the drafts and asking if they could incorporate the edits to produce the final design.
4.00 PM
I jump back into the social media responding application and continue replying to customers asking questions on our social media channels. This is a great task to do since it shows first-hand what our customers are asking. I also learn more about the payments and services our agency offers.
5.00 PM
It’s home time. I say goodbye to everyone and start the journey home. It’s been another busy and rewarding day!